FREQUENTLY ASKED QUESTIONS

 

          How do I book a home?

You can make a booking by calling our office at  205-871-4494 and someone will assist you. If no one answers, please leave a voicemail and someone will call you back as soon as possible. 

 

          Is my personal information secure?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

          What are the benefits of a vacation home rental?

Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes are not generic, but furnished by the homeowners themselves, who want you to be comfortable and have what you need.   Some have private pools, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

What is your pet/animal policy?
We cannot allow any pets/animals in our units.  Several of our owners have allergies and many of the HOA's have very strict policies as well.  We cannot make any exceptions.
 
What standard items are included with the rental property?
Washer and Dryer or access to one on the property, Linens Provided, Iron and Ironing Board
WiFi, Flat Screen TV’s, Cable tV
Kitchen Well Stocked
Pack N Play, Booster Seat or High Chair (only some properties)
Dishwasher Tablets (starter)
Bath and Sink Soaps (starter)
Trash Bags (starter)
 
What time can we check in?
Check in is at 4 pm. However, during peak seasons, it may take cleaning a little longer to complete their tasks. Our priority is having the property perfect for your arrival. Please be prepared to allow additional time (at least an hour) for them to finish.
 
What time is check out?
Check out time is 10:00 am. Myer Properties is proud of the high standards of our vacation rentals, and in order to maintain these standards, our maintenance and cleaning crews must have adequate time between guests to complete their tasks. In order to make sure there is time to turn the home over for the next guest, please be sure to adhere to the agreed upon check-out time. 
 
What happens if I arrive later than check in time?
No problem! All of our properties have keyless entry or a lock box containing your key. Upon arrival, you just enter your code and let yourself in.
 
How do I book a property?
Please call us at 205-871-4494 when you are ready to book. If no one answers, please leave a voicemail and someone will call you back as soon as possible. 
 
What is your cancellation policy?
CANCELLATIONS: Reservations Deposits will be refunded up to 60 days of arrival.  CANCELLATIONS WITHIN 60 DAYS OF RENTAL PERIOD OR EARLY DEPARTURES FOR ANY REASON (INCLUDING WEATHER) DO NOT WARRANT ANY REFUND OF RENT OR DEPOSIT. 

MONTHLY RESERVATION CANCELLATIONS:  Monthly renters must cancel one hundred twenty (120) days prior to arrival date to receive full refund less cancellation service charge, by date of 2nd installment to receive refund of 2nd and 3rd installments, less cancellation if already paid, and by date of 3rd installment to receive refund of 3rd installment, if already paid, less cancellation service charge.  EARLY DEPARTURES FOR ANY REASON (INCLUDING WEATHER) DO NOT WARRANT ANY REFUND OF RENT OR DEPOSIT unless covered by Hurricane Policy.

***All refunds due to cancellation incur a cancellation service charge.  The dollar amount of the cancellation service charges on short term rentals are property specific (min $50  -  max $200).  All 1 month or longer reservations incur a $500 cancellation service charge.  If a cancellation is necessary, we will try to re-rent.  Refund will then be determined based on the re-rental amount collected.  

What is your hurricane policy?
HURRICANE POLICY:  No refunds will be given unless:
1.  The National Weather Service advises that we are in a “Hurricane Warning Area” and/ or
2.  A "Hurricane Warning” has been issued for the area during the booked rental period. 
 
If the National Weather Service advises that we are in a “Hurricane Warning Area” we will refund:
a.   any unused portion of rent from a guest currently vacationing
b.  any unused portion of rent from a guest that is scheduled to arrive and wants to shorten their stay to come in after the “Hurricane Warning Area” is lifted; and
c.  any advance rents collected or deposit for a reservation scheduled to arrive during the “Hurricane Warning” period.
  
When will I receive a key to the property?
Most of our properties are keyless but some have lock boxes. We will email the codes a few days prior to your arrival.
 
Who do I call if I have a maintenance issue?
We are very responsive to all maintenance issues.  If you have maintenance issue during your stay, please call (205) 871-4494 to speak to our on call representative. If no one answers, please leave a voicemail and someone will call you back as soon as possible.  Feel free to send an email as well. Someone is on call 24 hours for emergencies only.  If you call after hours and it is not an emergency, you may be charged a portion of your deposit.
 
Are beach chairs included with my rental?
Not all of our condos come with free beach chair service.  The condos we manage are individually owned and some owners have chosen to provide a set of beach chairs and an umbrella for the guests who stay in their unit.  If a condo comes with free beach service, it is listed in the description of that condo.
 
Do I need to bring sheets and towels?
All of the beds will be made with clean, fresh linens.  Bath towels, hand towels, wash cloths, bath mats, dish towels and a dish cloth are provided.  You will need to bring your own beach towels.
 
May I smoke on the balcony?
All of our condos are non-smoking which includes all porches and balconies. Any evidence of smoking, including odor, will result in an additional fee withheld from your damage deposit.
 
If I have questions during my stay, who can I call?
Should you have any questions you may call us at 205-871-4494 Mon-Fri between 9:00am and 7:00 pm.  We do answer calls on the weekends, however there are times on the weekend that we may not be available. If no one answers, please leave a voicemail and someone will call you back as soon as possible.  Feel free to send an email as well. Someone is on call 24 hours for emergencies only.  
 
How long are the minimum stays?
Depending on the home and the season, minimum vacation rental stays range from 3 nights to 7 nights. 
 
Do your properties have wifi?
Yes, we have free wifi in all of our properties.
 
Are the swimming pools heated?
Some of the properties do have seasonally heated pools. Please call us about a specific property.
 
Is there a washer and dryer in the property?
Yes, all of our vacation rentals have an in home laundry or laundry on the premises. 
  
What forms of payment are accepted?
We accept e-check,  and most major credit cards. We do not accept American Express.  Credit Cards require a 3.3% non-refundable credit card fee.

When are payments due?
The deposit and booking fee are due with booking as a reservation hold payment. Then, full payment is due 60 days prior to your arrival.  Though, longer term rentals may require payments to be made even earlier.